MIR3 inEnterprise Mobilizes IT, Proves to be a Strategic Investment for the Entire Enterprise
FOR IMMEDIATE RELEASE
Benefits of inEnterprise built on Intelligent Notification platform extend far beyond IT alerting
New York, NY-- December 12, 2005 -- An increasing percentage of Global 2000 customers who adopt the MIR3™ IT alerting platform ultimately use its intelligent communication capabilities throughout the entire enterprise, MIR3 announced today at Interop New York. In addition to time-critical IT alerting, MIR3 customers report that the MIR3 platform, which is known as inEnterprise™, is being deployed in many other enterprise situations where a fast response and audit trail are beneficial to customer satisfaction, employee productivity, company image and compliance requirements.
inEnterprise is the first intelligent communication platform specifically designed as a secure, carrier grade enterprise application that offers easy integration with legacy systems. It supports all major operating systems, databases and communication protocols and features true bi-directional interactive messaging. Using routing, device priority, and escalation rules, MIR3 finds and alerts the right people on any device, including landline, satellite and mobile phones, email, pagers, SMS, PDAs and fax. Additionally, by supporting call bridging into Call Centers, emergency lines or conference calls, the MIR3 technology enables collaborative communications that shorten the problem-solving cycle.
"The MIR3 intelligent communication platform has already proven itself within the corporate IT department as the quickest way to mobilize employees when a planned or unplanned system outage occurs," said Amir Moussavian, president and CEO at MIR3. "Today it is simultaneously providing value to multiple areas of the enterprise, including business continuity/disaster recovery (BC/DR), sales and marketing, consumer relations, and supply chain management applications."
inEnterprise is a necessary and effective communication strategy within the IT department. Even five minutes of downtime of a mission-critical application can delay thousands of transactions with potentially serious losses in revenue, public image and customer satisfaction. When a critical threshold or other network management metric is reached, the MIR3 platform automatically sends out alerts to designated individuals using each person's preferred method of communication.
"Companies periodically test their BC/DR plans to demonstrate how quickly they can notify employees and customers during a natural disaster, massive computer virus attack, or other business-impacting event," said Moussavian. "The MIR3 platform works so well during these tests that departments outside of IT and BC/DR realize they also have a need for the MIR3 technology."
One example of this trend is Belkin® Corporation, the global leader in connectivity solutions with 13 sites worldwide. Though Belkin initially implemented the MIR3 platform for IT alerting in its Compton, Calif. headquarters, a major flood caused by a water pipe break prompted the company to use the MIR3 intelligent communication platform to quickly mobilize clean-up crews and notify employees about emergency procedures.
Belkin's experiences are echoed by many other Global 2000 companies. WesCorp®, America's largest corporate credit union, originally deployed the MIR3 platform to communicate with its 1,000-plus member credit unions about service interruptions and time-critical investment offerings. The company is also able to use MIR3's intelligent communications platform in-house to speed delivery and maintain a record of important employee notifications and responses. Additionally, WesCorp's IT department can configure the MIR3 platform to automatically send alerts in a cascading fashion if a system problem occurs. If the first designated IT staff member doesn't respond to the notification, the next person on the team is automatically alerted.
"Having the ability to communicate immediately and simultaneously to a large number of clients is critical in the financial services industry," said Walter Laskos, WesCorp's Public Relations Director. "As a cooperative, it's also important that we get optimal value and ROI from all resources. Other products similar to MIR3 can only be applied in a certain area of the enterprise for a certain need. In contrast to this narrow focus, MIR3 gives us a solution that can be customized to support the company in many different areas."
To see demonstrations of how MIR3 enables immediate, large-scale dissemination of time-critical information throughout the entire enterprise, visit Booth #742 at Interop New York 2005, on December 13 through 15, 2005 at the Javits Convention Center in New York City.
